Terms of Service

1. Introduction

Welcome to New Generation Taekwondo Club (NGTC). These Terms of Service ("Terms") govern your access to and use of our website at newgentkd.com and any services, classes, or programmes we offer. By accessing our website, booking a class, or participating in any NGTC service, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services. For questions about these Terms, please contact us at info@newgentkd.com.

Business Details:
New Generation Taekwondo Club
Hotham Primary School, Charlwood Road
Putney, Wandsworth
London SW15 1PN
Email: info@newgentkd.com
Phone/WhatsApp: +44 7557 276 528

2. Services Provided

NGTC offers the following services:

Group Taekwondo Classes: Regular weekly classes for children, teens, and adults at our venue in Putney, South West London.
After-School Programmes: Taekwondo clubs delivered at partner schools, including Sacred Heart Roehampton.
1-to-1 Private Sessions: Individualised training sessions tailored to your goals and schedule.
Trial Classes: Free first session for new students to experience our teaching style and facilities.

We reserve the right to modify, suspend, or discontinue any service at any time. We will provide reasonable notice of significant changes where possible.

3. Eligibility

Our services are available to individuals of all ages, subject to the following requirements:

Minors (under 18): Must have parental or guardian consent to participate. A parent or guardian must complete registration and accept these Terms on the minor's behalf.
Accurate Information: You must provide accurate, complete, and current information during registration and booking. Failure to do so may result in cancellation of your booking or membership.
Medical Disclosure: You must disclose any relevant injuries, medical conditions, or health concerns that may affect your participation. NGTC reserves the right to request medical clearance before participation.

4. Booking & Payment

Booking Methods

Bookings can be made through:

Our website contact form
Email to info@newgentkd.com
In person at our venue
Phone/WhatsApp: +44 7557 276 528

Payment Terms

Monthly Memberships: Fees are typically charged monthly in advance. Payment terms will be confirmed at the time of booking.
Class Passes: Some programmes may offer class passes or term-based payment options.
Trial Sessions: First sessions are free for new students. Subsequent sessions require payment or membership enrolment.
Payment Methods: We accept payment via methods specified at booking (e.g., bank transfer, cash, or other agreed methods).

Refunds & Cancellations

Missed Sessions: Missed classes are generally non-refundable unless NGTC cancels the session due to circumstances within our control (e.g., coach unavailability, venue closure).
Refunds: Refund eligibility will be assessed on a case-by-case basis and communicated at the time of cancellation. Refunds, where applicable, may take up to 14 working days to process.
NGTC Cancellations: If we cancel a class or service, we will offer a make-up session, credit, or full refund at your discretion.

5. Trial Sessions

Trial sessions are subject to availability and must be booked in advance. Please note:

Trial sessions are limited and offered on a first-come, first-served basis.
We may require advance notice (typically 24-48 hours) to confirm your trial slot.
If you need to cancel or reschedule a trial session, please notify us at least 24 hours in advance so we can offer the slot to another student.
Repeated no-shows for trial sessions may result in us declining future trial requests.
Following your trial, you will have the opportunity to enrol in regular classes if spaces are available.

6. Membership & Cancellation

Membership Renewal

Memberships typically renew automatically unless cancelled in accordance with the notice period specified at enrolment (typically 14 or 30 days' notice).

Cancellation Policy

To cancel your membership, you must provide written notice via email to info@newgentkd.com or in person.
The required notice period (usually 14 or 30 days) will be specified in your membership agreement.
Memberships are non-transferable to another person.
Fees paid for the current period are generally non-refundable unless otherwise agreed.

7. Code of Conduct

All students, parents, and visitors are expected to follow our code of conduct:

Respect: Treat instructors, fellow students, and staff with respect and courtesy at all times.
Safety: Follow all safety instructions and guidelines. Report any unsafe conditions or behaviour immediately.
Appropriate Attire: Wear appropriate Taekwondo uniform (dobok) or suitable athletic clothing as directed by instructors. Remove jewellery and secure long hair.
Zero Tolerance: Bullying, harassment, discrimination, or any form of abusive behaviour is strictly prohibited and will result in immediate removal from classes and termination of membership.
Punctuality: Arrive on time for classes. Late arrivals may not be permitted to join for safety reasons.
Property: Respect our venue, equipment, and facilities. Any damage caused by negligence may result in charges for repair or replacement.

Violation of the code of conduct may result in warnings, suspension, or permanent termination of membership without refund.

8. Liability & Safety

Participation at Your Own Risk

Participation in Taekwondo classes and related activities involves inherent risks of physical injury. By participating, you acknowledge and accept that:

You participate at your own risk.
NGTC, its instructors, staff, and venue partners are not liable for any injury, loss, or damage that may occur during participation, except where such injury or loss results from proven negligence on our part.
You are responsible for ensuring you are physically fit and healthy enough to participate. Consult a medical professional if you have any concerns.

Health & Injury Disclosure

You must disclose any injuries, medical conditions, or health issues that may affect your participation before joining classes.
NGTC may require medical clearance before allowing participation in certain activities.
If you sustain an injury during class, notify an instructor immediately.

Safety Measures

NGTC takes reasonable precautions to ensure a safe training environment, including:

Qualified and insured instructors
Appropriate training equipment and safety mats
Clear instruction on proper techniques and safety protocols
Supervised training sessions

9. Intellectual Property

All content on the NGTC website and in our classes, including but not limited to:

Text, images, logos, graphics, and photographs
Training materials, curriculum, and teaching methods
Website design and code

...is the property of New Generation Taekwondo Club or our licensors and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, create derivative works, publicly display, or use our content without express written permission from NGTC. Unauthorised use may result in legal action.

10. Links to Other Sites

Our website may contain links to third-party websites or services. These links are provided for your convenience only. NGTC is not responsible for:

The content, privacy practices, or terms of service of external websites
Any loss or damage resulting from your use of external sites
The availability or accuracy of third-party content

Your use of external sites is at your own risk and subject to their respective terms and policies.

11. Termination of Service

NGTC reserves the right to terminate or suspend your access to our website, classes, or membership immediately, without prior notice, for:

Violation of these Terms
Breach of our code of conduct
Non-payment of fees
Any conduct we determine to be harmful to other students, staff, or our reputation

Upon termination, your right to use our services will cease immediately. You remain responsible for any fees owed up to the date of termination.

12. Changes to Terms

NGTC may update these Terms at any time. We will notify you of significant changes by:

Posting the updated Terms on our website with a new "Last updated" date
Emailing registered members (where applicable)
Announcing changes in classes or via our website

Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms. If you do not agree to the changes, you should discontinue use of our services.

13. Contact Information

If you have questions, concerns, or requests regarding these Terms, please contact us:

New Generation Taekwondo Club
Hotham Primary School
Charlwood Road
Putney, Wandsworth
London SW15 1PN

Email: info@newgentkd.com
Phone/WhatsApp: +44 7557 276 528

We aim to respond to all enquiries within 48 hours during business hours.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of NGTC services will be subject to the exclusive jurisdiction of the courts of England and Wales.